Marshalls Reviews

Marshalls has an overall rating of 4.6 based on 21 reviews. Customer feedback on Marshalls is mixed: Marshalls reviewers highlight positive aspects like affordable prices, wide variety of products, frequent discounts and promotions, which strongly appeal to budget-conscious shoppers, bargain hunters, home decor enthusiasts. However, Marshalls is often criticized for its inconsistent product availability, shipping delays, customer service issues.

4.6/5.0

21 reviews

5 Stars

12

4 Stars

8

3 Stars

0

2 Stars

0

1 Star

0

All Marshalls Reviews (21)
hello_mirta343
May 28, 2026
"Packed really well"
My order showed up in great shape, and the packaging was solid. Nothing was bent, broken, or messed up, and even the box looked neat. I was happy with it overall. Then again, a damaged package would’ve ruined my whole mood, so thank goodness that didn’t happen.
Micheal_lenox97
May 11, 2026
"Checkout was quick"
Umm, the checkout on marshalls.com was really easy. My cart loaded without any problems, the promo code went through, and the payment processed fast. I got my order confirmation email right away too, so overall it was a smooth experience.
david2004
May 06, 2026
"Got help faster than I expected"
I’m usually a little cautious about contacting customer service because I don’t want to get bounced around or share more info than needed, but this went smoothly. They replied quickly, understood the issue, and got it fixed without making it a hassle. Overall, I’m happy with how it turned out.
bonnie1997
May 03, 2026
"I had a decent trip..."
I had a decent trip to Marshalls. Some areas were a bit messy and picked over, but thats kind of what I expect sometimes when its busy.

The staff were really helpful though. One lady went to check the back for another size for me and didnt make me feel like I was bothering her, which I really appreciated.

Checkout moved fast and the cashier was friendly too. It wasnt a perfect shopping trip, but the people working there made it feel like a solid 4 star visit
robert2003
April 21, 2026
"There are so many options to pick..."
There are so many options to pick from, which is great for customers like us who want a bit of variety. It’s nice to have plenty of choices instead of feeling limited.
Marie-flanigan
April 14, 2026
"Finally found the sizes I needed"
Bottom line, I was able to get what I came for. The sizes I wanted were actually in stock this time, which made the whole shopping experience way less frustrating.
robertmontes8144
April 14, 2026
"Smooth order and easy tracking"
I had a really good experience ordering from marshalls.com. The tracking updates came through quickly, so I always knew where my package was and didn’t have to wonder. It arrived on time, and everything was in good condition when it got here. no complaints, I’d definitely order from them again.
michael_Griffis84
March 27, 2026
"Great Finds, Just Wish Shipping Was Quicker"
I order from Marshalls every so often, usually when I’m just browsing and somehow end up finding a few things I didn’t know I needed. The prices are usually really good, and I’ve found some nice stuff for less than I’d expect. The site is easy enough to use, so shopping doesn’t feel like a hassle. My only small complaint is that shipping can take a little longer than I’d like, but i’ve been happy with what I’ve ordered overall.
Brad_rockwell89
March 26, 2026
"Returning my jacket was painless"
I returned a jacket last week it was easy. The whole process was simple enough to follow, and my refund came through after a few days. Nothing too complicated or annoying, so yeah, I’d use them again...
JamesCoffey_31
March 23, 2026
"Good prices overall tbh"
I found some good deals here, ngl. Prices seemed fair overall and I was happy with what I got.
jamescarlow3054
March 19, 2026
"My order came exactly right"
I ordered a few clothes and some home items from marshalls.com, everything showed up just how I picked it. The sizes, colors, and actual items were all correct, which I really appreciated. Since it was a mixed order, I kind of expected at least one thing to be wrong or missing, but that didn’t happen at all. From my experience, I’m happy with it and I’d definitely order from them again.
william.Zimmerman
March 03, 2026
"Arrived Sooner Than I Thought"
My order showed up faster than I expected, which was a nice surprise. The box was in decent shape and everything seemed handled well. Overall, it gave me a lot of confidence ordering from them again.
JeanPorter
February 19, 2026
"Refund came through quickly"
I was happy with how fast my refund came back. The whole process was smooth, and it was nice not having to wait around for long.
BELKA
February 17, 2026
"Clean store and easy to shop"
I went to this Marshalls i thought it was clean, which I really appreciated. The floors were clear, the fitting rooms looked decent, and things weren’t scattered everywhere like they can be in some stores, you know? That makes such a difference when you’re just trying to shop without feeling overwhelmed.

I’m giving it 4 stars mainly because a few shelves were still a little messy, but overall it was a nice experience. I feel like a store being easy to walk through and shop in shouldn’t be rare, right? This location definitely did a better job than a lot of others I’ve been to.
hello_nathanial064
February 05, 2026
"Showed up right when they said it would"
I ordered a few things from marshalls and the package actually arrived right on time, which was a nice surprise. The tracking was easy to follow and I didn’t run into any issues. Weirdly, I remember the delivery showed up right as I was trying to get a stubborn pickle jar open, so the timing stuck in my head. Overall, happy with the whole thing...
Jack_swee97
February 05, 2026
"Shopping on the Marshalls site was just pretty..."
Shopping on the Marshalls site was just simple overall. I found what I was looking for quickly, the filters worked well, and checkout didn’t take forever. I didn’t really run into any issues, so I’d definitely shop there again.
james-Hill
January 10, 2026
"Really good quality for the price"
I picked up a jacket and a few kitchen towels, they’re both really solid. Like, really solid. The quality was way better than I expected for the price, so I’m happy with the purchase
quintin1983
January 02, 2026
"I had an issue with a marshalls..."
I had an issue with a marshalls online order where the tracking just stopped updating, who doesn’t get a little nervous when that happens? I reached out to customer service, and once I got connected, the person was genuinely helpful. They checked into it for me and explained what was going on without making it feel like I was bothering them.

The only reason I’m giving 4 stars is because it did take a bit to actually get through to someone. But really, isn’t it better to wait a little and actually get help than get rushed off with no answers? Once I had someone on the line, they were nice, clear, and got everything sorted. Good experience overall
WilliamWeber_96
December 26, 2025
"Better brand selection than most places"
I was actually surprised by how many good brands they have here. Compared to a lot of other places I’ve checked out, the selection feels way more consistent every time.
Theron.dolphin
December 16, 2025
"They had my size when everywhere else didn’t"
I was kinda surprised Marshalls still had so many sizes online. I found the shoes I wanted and a jacket in my size without having to check like 10 different stores. Checkout were easy too, which was nice. It’s great when the bigger and smaller sizes isn’t already gone right away.

View More Reviews

Marshalls Q&A

Is there a reason for the poor performance since recently of marshalls? have they changed their management?

Is marshalls a scam? there are many mixed reviews

Have a question about Marshalls?

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.